Privacy Policy

CJSC "East Gate Custody" ("East Gate Custody", "Company", "we", "our", or "us") respects your privacy and is committed to protecting personal information collected through the website and client portal available at https://eastgate.kg.

This Privacy Policy explains how we collect, use, disclose and protect information obtained from visitors, clients and users of our services.

1. Information We Collect

We may collect the following information through the website contact forms and portal access:

  • Full name
  • Email address
  • Phone number
  • Message or inquiry details
  • Technical information such as IP address, browser type, device information and access logs

Information may also be collected automatically through cookies and similar technologies used for website functionality and security purposes.

2. How We Use Information

We use collected information to:

  • Respond to inquiries and communication requests
  • Provide custody, clearing, settlement and related services
  • Maintain and improve website functionality
  • Protect the security and integrity of our systems
  • Comply with applicable legal and regulatory obligations
  • Maintain internal records and client communications

3. Confidentiality and Security

East Gate Custody applies reasonable technical and organizational measures to protect information from unauthorized access, disclosure, alteration or destruction.

Due to the nature of financial infrastructure and custody services, confidentiality and secure processing of information are treated as core operational priorities.

4. Sharing of Information

We do not sell personal information.

Information may be shared only where necessary with:

  • service providers and technical partners,
  • regulatory authorities,
  • professional advisers,
  • counterparties or financial institutions,
  • or where required under the laws of the Kyrgyz Republic.

5. International Operations

Our services may involve interaction with international counterparties, custodians, financial institutions and infrastructure providers located in multiple jurisdictions.

By using the website or submitting information, users acknowledge that data processing may involve cross-border communication and operational support.

6. Cookies

The website may use cookies and similar technologies to improve website performance, functionality and user experience.

Users may control cookie settings through their browser preferences.

7. Third-Party Links

The website may contain links to external websites or third-party resources. East Gate Custody is not responsible for the privacy practices or content of such external websites.

8. Data Retention

Information is retained only for as long as necessary for operational, legal, regulatory and security purposes.

9. Your Rights

Subject to applicable laws, users may request access to, correction or deletion of personal information by contacting us directly.

10. Contact Information

CJSC "East Gate Custody"
Toktogula 112
Bishkek, Kyrgyz Republic, 720040
Email: main@eastgate.kg

11. Changes to This Privacy Policy

East Gate Custody may update this Privacy Policy from time to time. Updated versions will be published on the website.